NCR
Augmenting NCR's Kiosks to be accessible to wheelchair users
Outcome
Design guidelines given to NCR for their next update of the Kiosks
Role
Conducted user research to finalize the design direction and performed usability tests on the prototype.
Team
Benton Humphreys, Varnit Jain, Kevin Key, Yunfei Wang
Tools
Qualtrics, Mural, Figma, AdobeXD
Timeline (Aug '19 - Dec '19)

Research
6 weeks
Conducted observations, interviews, surveys, task analysis to understand pain points
Analysis
4 weeks
Analysed research results using Affinity Mapping and addition concept testing
Design
4 weeks
Designed a new accessibility mode for wheelchair users
Usability Testing
2 weeks
Conducted usability tests using Hi-Fi prototypes